biji baji FAQ — answers to your questions here

biji baji has both an Android (APK) and an iOS version. The apps are available through official channels. It is safer not to download from unknown sources outside the Play Store or App Store. Getting the app from an official source keeps your device and account secure. You can find more information on the biji baji App and biji baji APK pages.

There is no need to panic if the connection drops. biji baji's servers save the state of your game. Once your internet is back, log in again through the app or browser — in most cases the game will resume from where it left off. If the connection dropped while a bet was active and you see an issue with the result, contact live chat right away.

biji baji works well on modern Android and iOS devices. Almost all games run smoothly on Android 7.0 or above and on any iPhone or iPad running iOS 12 or above. On older devices or devices with very little RAM, live casino games may slow down — using a Wi-Fi connection in that case will give you better performance.

Yes, you can save a shortcut to the biji baji website directly on your home screen without installing the app. On Chrome, open the site, tap the three-dot menu in the top-right corner and select "Add to Home Screen". On iPhone, open the site in Safari, tap the share icon and select "Add to Home Screen". After that you can open it directly just like an app.

Yes, you can. The biji baji mobile browser version is fully functional — slots, live casino, cricket betting, deposits and withdrawals can all be done from the browser. Use Chrome or Safari and open the site in an up-to-date browser. If it slows down occasionally due to a full browser cache, clear the cache and try again.

biji baji accepts deposits via three mobile banking methods: bKash, Nagad and Rocket. The minimum deposit amount is ৳300. All three methods follow the same process — go to the cashier section of the site, choose your preferred method and follow the instructions. Rocket is Dutch-Bangla Bank's mobile wallet.

biji baji does not charge any fees of its own on deposits. However, your mobile banking provider (such as bKash or Nagad) may apply transaction charges according to their own policy. Those charges are deducted directly from your mobile wallet — there are no additional fees from biji baji.

Deposits usually credit to your account within a few minutes. If it has not appeared after 15 minutes, collect the transaction ID or reference number from your mobile banking app. Then provide that information to biji baji's 24/7 live chat — the team will verify and resolve the issue quickly. Contacting them with a screenshot speeds up the process further.

Select bKash on the biji baji cashier page. A designated bKash number and amount will be shown. Send the exact amount to that number using the bKash app or by dialling *247# and choosing "Send Money", and enter the code provided by biji baji in the reference/note field. Once sent, confirm by entering the transaction ID on the cashier page. The minimum amount to send is ৳300.

Yes. Using Nagad for your first deposit also qualifies you for the 120% welcome bonus — the bonus does not depend on the deposit method. For example, depositing ৳1,000 adds ৳1,200 in bonus, bringing your total balance to ৳2,200; the maximum bonus is up to ৳5,000. You must wager the bonus amount 10 times before withdrawing the bonus funds. The Nagad deposit steps are the same as for bKash — select Nagad in the cashier and follow the instructions.

Yes, you can. biji baji's customer support team provides service in both Bengali and English. Bengali-language support has been set up specifically with Bangladeshi players in mind. Write in Bengali on live chat and the team will reply in Bengali.

biji baji offers two direct support channels: 24/7 live chat and email. Live chat is the most effective for a quick resolution — it can be used at any time from any page on the site. Sending a detailed description of your issue by email also gets a prompt response.

Yes. biji baji's live chat support is active seven days a week, twenty-four hours a day. Day or night, on holidays or during a BPL match night — the support team is always available. For urgent situations, especially payment-related issues, live chat will give you the fastest resolution.

To get a faster resolution, have the following information at hand before getting in touch: your registered username or email; details of when and where the issue occurred; for payment issues — transaction ID, time and amount; for game-related issues — the game name and round ID (if available). Attaching a screenshot makes it easier for the support team to verify the issue.

At biji baji, usernames should generally be a combination of letters and numbers — it is best to avoid special characters. Passwords should be at least 8 characters long, and including uppercase letters, lowercase letters, numbers and a symbol keeps your account much more secure. Avoid using your own name or date of birth as a password. You can find full login details on the biji baji Login page.

No. Under biji baji's terms and conditions, each player may hold only one account. If the same person opens multiple accounts, both accounts may be permanently closed and any funds held may be forfeited. So manage your single account carefully.

You can log in from a new device — there are no device restrictions on the account. However, if you use someone else's device, make sure to log out of the session when you are done. Avoid logging in over public Wi-Fi. When logging in from a new device for the first time, the site may sometimes ask for an OTP or additional verification — this is done for your security.

Click the "Forgot your password?" link on the login page. Enter your registered email or mobile number and a verification code or recovery link will be sent to you. Use that code to set a new password. If you have any trouble with this process, contact biji baji's live chat support — the team will verify your identity and assist you.

Identity verification (KYC) is primarily to confirm account ownership. It ensures that the account is being operated by its actual owner and not a third party. It is also required to prevent money laundering and to verify that users are 21 or older. Once verification is complete, withdrawals and all other features are available without interruption.

Yes, this is very important. The name registered on your biji baji account must match the owner name on your bKash, Nagad or Rocket account. If the names do not match, you may encounter problems at withdrawal and your payment may be held. So register with the correct name from the start.

biji baji generally accepts a National ID card (NID) as the primary identity document. A passport or driving licence may also be acceptable. The document photo must be clear and readable — blurry or damaged images are not accepted. The support team will let you know exactly which document is required.

biji baji uses SSL encryption to keep all data secure. Documents and information you submit are used solely for verification purposes and are not shared with third parties. You can find full details on how information is collected and stored on the site's privacy policy page.

Verification is not mandatory immediately after registration. However, biji baji will ask you to complete verification before your first withdrawal or when you try to withdraw above a certain amount. Verification must also be complete when claiming a birthday reward. Completing verification right after registration saves time later and lets you withdraw without any hold-ups.