biji baji's commitment to responsible gaming
When gaming becomes a source of stress rather than enjoyment, it is time to make the right decision. biji baji believes every player should know their own limits and play accordingly.
Age restrictions and our position
We believe betting is a form of entertainment, not a source of income. Every user is advised to play within their own means and time. Our Terms and Conditions cover this in detail and apply to every registered user.
When creating an account at biji baji, users are required to verify their age. In cases of doubt, we may request additional identity documents and reserve the right to suspend transactions until verification is complete.
Set your own limits
biji baji offers several user-controlled features that allow you to define the boundaries of your own play. These tools are easy to use and can be activated at any time through our support team.
Deposit limit
Set a fixed limit on your daily, weekly, or monthly deposits. Once set, reducing the limit takes effect immediately; increasing it requires a 7-day waiting period.
Session time limit
Decide in advance how long you will play in each session. Once the set time has passed, the system will automatically send a warning and, if needed, end the session.
Temporary break
Take a temporary break from your account for anywhere between 24 hours and 30 days. During the break, logging in or making deposits will not be possible, but you can return normally once it ends.
Self-Exclusion
If you want to stay away from gaming for an extended period, apply a self-exclusion lasting from 3 months to 5 years. Once activated, this cannot be cancelled before the set period ends.
Gaming history review
View a detailed history of your betting and casino activity. Clearly understanding how much time and money you are spending is the first step toward responsible gaming.
Contact the support team
Contact our support team via 24/7 live chat or email to set any limit or self-exclusion. Support is available in both Bengali and English.
Recognise the warning signs
Problem gambling often develops gradually. If you notice the following signs in yourself or someone you know, it is important to seek help quickly.
Repeatedly playing to recover lost money
Placing increasingly larger bets in an attempt to recover losses is an early sign of problem gambling.
Playing longer than planned
Consistently going past your intended time limit, even when you planned to stop, is a cause for concern.
Hiding it from family and friends
A tendency to keep your gaming secret or to lie about it is a sign of a problem.
Using household money for bets
Taking money from essential expenses or savings to place bets is a serious warning sign.
Restlessness and irritability when not playing
Feeling agitated or uncomfortable when unable to play is evidence of psychological dependence.
Neglecting work and studies
Prioritising gaming over professional or academic responsibilities is a cause for concern.
Check in with yourself
Ask yourself the questions below. If three or more answers are "yes", consider seeking professional help.
These questions are not a diagnostic tool — they are only intended to help you reflect on your own behaviour. If needed, speak with a professional counsellor.
Where to find help
You do not have to face a problem alone. Help is available from various sources — from the biji baji support team to family members and professional counsellors. Our FAQ has answers to common questions about responsible gaming.
biji baji live chat
Contact us via 24/7 live chat for immediate support in Bengali and English. You can also submit a self-exclusion or limit request from here.
Email Support
Contact our team by email for confidential support. Your information will be kept completely safe. We typically respond within a few hours.
Family and trusted people
Open up to your family. The support of loved ones is a great strength on the path to recovery. Take their concerns seriously.
Professional counselling
Speak with a mental health specialist or addiction counsellor. Professional support can effectively help you overcome addiction.
Our commitment
biji baji is purely an entertainment platform — it is never a substitute for income. We place the protection of every user at the highest priority. In accordance with our Privacy Policy, users' personal information is kept safe and is never shared with any third party.
- No one under 21 is permitted to create an account or play.
- Deposit, time, and self-exclusion limit tools are available to all users.
- If signs of addiction are observed, we proactively alert the user.
- Our 24/7 support team is ready to help directly in Bengali.
- Promotional messages are never targeted at vulnerable or at-risk users.
- No promotional emails or messages are sent during an active self-exclusion period.
Core principles of responsible gaming
Keep these points in mind before you play:
- Only bet with money you can afford to lose.
- Avoid playing while under the influence of alcohol or when under emotional stress.
- Treat gaming as entertainment, not as a way to earn money.
- Never bet with borrowed money or funds set aside for essential needs.
- Take regular breaks and spend time on other hobbies and activities outside of gaming.